• One (1) Printed Copy of the eTicket Itinerary Receipt.
• Presentation of the Passengers Valid ID.
• Travel documents required by national or local authorities.

2GO Travel reserves the right to refuse boarding if passengers cannot present these documents upon request.

• GENERAL PROVISIONS. Carrier and/or Forwarder (2GO Express, Inc.), shipper, owner and consignee of the goods are bound by the terms and conditions of this Contract. This contract is NON-NEGOTIABLE and the shipper acknowledges that it has been prepared by the owner/shipper or by a Carrier and/or Forwarder’s representative on behalf of the owner/shipper. The owner/shipper warrants that he/she/it is the owner of the goods transported hereunder or is the authorized agent the owner of the goods, and that he/she/it hereby accepts Carrier and/or Forwarder's terms and conditions for himself/herself/itself and agent for and on behalf of any person having any interests in the Shipment. No employee, agent, servant or representative of Carrier and/or Forwarder has authority to alter, modify or waive any provision of this contract.
• PAYMENT OF FREIGHT CHARGES. Owner/Shipper and/or consignee shall pay the corresponding freight charges of the rate within stated and all other charges accruing on said items according to actual weight or volume before delivery. If an inspection it is found that the articles are not the same as those described on the face of this Contract, freight charges shall be paid upon the articles actually shipped.
• OWNER'S/SHIPPER'S WARRANTIES AND INDEMNITY. The owner/shipper shall indemnify and hold 2GO harmless for any loss or damage arising out of the owner’s/shipper’s failure to comply with any applicable laws or regulations and for the owner’s/shipper's breach of the following warranties and representations:
  1. All information provided by the owner/shipper is complete and accurate. The sum entered on the face of this Contract as owner's/shipper's declared value for carriage shall constitute as the true value of the goods
  2. The owner/shipper protected the shipment against unauthorized Interference during preparation, storage, and transportation to the Carrier and/or Forwarder
  3. The goods are properly marked, addressed, and packed to ensure safe transportation with ordinary care in handling
  4. All applicable laws and regulations have been complied therewith
  5. This Contract has been signed by the owner/shipper and the Terms and Conditions constitute binding and enforceable obligations between the parties as stated in ltem 1.
  Any and all damages arising from any discrepancy due to false or incorrect declaration made by the owner/shipper or the person who caused the particulars to be placed herein whether specifically instructed by the owner/shipper or not, shall be for the account of the owner/shipper.
• DANGEROUS AND ILLEGAL GOODS AND CARRIER AND/OR FORWARDER'S RIGHT TO INSPECT. If the owner/shipper delivers inflammables, explosives or other articles of a dangerous character, the shipper shall be liable for all loss or damage caused thereby, and such goods shall be warehoused at his expense, or if safe warehousing impossible, same may be destroyed without compensation to the owner, shipper, or consignee or the cargo. Carrier and/or Forwarder will not receive for shipment any article the transportation of which is prohibited by law, and if any such goods be shipped in any manner, the owner/shipper will not only be liable to such penalties as may be imposed by law but also to damages sustained by the Carrier and/or Forwarder in consequence of such shipment and, in addition, Carrier and/or Forwarder may, upon discover thereof, turnover such illegal goods to government authorities, or throw such goods overboard or otherwise destroy them. The owner/shipper agrees to the opening of the container and packaging of his goods for inspection of inflammables, explosives, other articles of a dangerous character, illegal substance or contraband goods that may pose risk and danger to Carrier and/or Forwarder’s vessel or to other goods. The Carrier and/or Forwarder shall have the right to reject to transport the cargo in case the shipper refuses to have its cargo inspected.
• WITHDRAWAL OF SHIPMENT. In case of “to-Pier” services, it is the duty of the Consignee to withdraw the shipment from the Carrier and/or Forwarder within 48 hours after vessel's actual time of arrival. In case of “to-Door” services, especially freight collect mode of payment, the Consignee shall tender payment upon delivery of the package of cargo. Otherwise, the said package or cargo shall be kept in the Carrier and/or Forwarder's storage area and it is the duty of the consignee to retrieve the said package or cargo from the Carrier and/or Forwarder. Failure to do so shall be a ground for the Carrier and/or Forwarder to charge the consignee the regular rate for storage fees to commence after 48 hours lead time has lapsed in case (a) above and the following day in case (b) above after actual delivery. In case of airport-airport service it is the duty of the Consignee to withdraw the shipment from the Carrier and/or Forwarder 24 hours after service of notice. In case of door-to-door services, especially freight collect made of payment, the consignee shall tender payment upon delivery of the cargo. Otherwise the said cargo shall be kept in the Carrier and/or Forwarder’s storage area and it is the duty of the consignee to retrieve the said cargo from the Carrier and/or Forwarder. Failure to do so shall be a ground for the Carrier and/or Forwarder to charge to consignee the regular rates for storage fees to commence one day after 24 hours lead time has lapsed in case (a) above and the following day in case (b) above after actual delivery. The Carrier and/or Forwarder reserves the right to dispose the said shipment when the declared value on the face thereof is equivalent to that of the accumulated storage fees. It shall be the duty of the Carrier and/or Forwarder to inform consignee within three (3) calendar days prior to actual disposal of the subject shipment.
• PERIOD OF CARRIER AND OR FORWARDER'S RESPONSIBILITY OVER THE GOODS. Carrier and/or Forwarder’s responsibility over the goods ceases upon their actual delivery to the consignee or after consignee has been advised of the arrival of the goods and has reasonable opportunity thereafter to remove them or otherwise dispose of them
• RETURN OF UNDELIVERED ITEMS. If the Carrier and/or Forwarder cannot complete the delivery of the goods to the consignee by reason of incomplete, wrong, or inexistent address, or of consignee's or his authorized representative's absence or refusal to receive the items, the Carrier and/or Forwarder shall notify the owner/shipper of such failure and, thereafter, shall hold the items and attempt to complete the delivery of the goods one last time. If delivery cannot be completed despite the second attempt, the goods shall be returned to the owner/shipper with the latter required to pay for all the charges, including but not limited to forwarding, disposal or return transportation charges, as well as duty and tax, if applicable. If the owner/shipper refuses return of items or the items cannot be returned, Carrier and/or Forwarder reserves the right to deal with the goods thereafter in any manner in its discretion. The Carrier and/or Forwarder shall not be liable for any claims for loss or damage to items refused by the owner/shipper on return.
• CARRIER AND/OR FORWARDER'S LIABILITY. Carrier and/or Forwarder shall transport and deliver the goods safely to destination, but shall not be liable for damages, loss, destruction or deterioration of the goods due to any of the following causes: (a) flood, storm, earthquake lightning or other natural disaster or calamity; (b) act of public enemy in war, whether international or civil; (c) act or omission of the shipper or owner of the goods; (d) the character of the goods or defects in the packing or in the containers; (e) order or acts of competent authority; (f) acts of piracy or robbery.
  • Perishable goods and fragile Items shall be transported wholly at risk of owner/shipper. Loss, destruction, or deterioration of perishable and fragile goods shall be deemed due to the nature and character of said goods; hence, the Carrier and/or Forwarder shall not be liable, unless the loss, destruction, or deterioration is proven to be directly caused by acts or omissions of the Carrier and/or Forwarder.
  • The Carrier and/or Forwarder does not warrant arrival of the goods at any given date of time, unless otherwise represented. The Carrier and/or Forwarder shall not be liable for loss, destruction, or deterioration of the goods due to delay resulting from; (a) force majeure; (b) typhoons or rough seas; (c) orders of the courts or government agencies; (d) stoppage or deviation of the transporting vessel to lend assistance in maritime accidents.
  • If through the order of public authority the goods are seized or destroyed, the Carrier and/or Forwarder is not liable.
  • Carrier and/or Forwarder shall not be liable for loss or damage from jettison, worms, vermin, rats, quarantine and sanitary measures, stoppages of transit, legal process of attachment, seizure or forfeiture, or accidents. Wrong description of cargo shall release the Carrier and/or Forwarder from all responsibility in case of seizure and detention thereof.
  • Carrier and/or Forwarder shall not be liable for the detention or wrongful delivery of any goods nor for consequences due to the insufficiency of the address or obliteration, errors, or inaccuracies of marks and numbers.
  • Carrier and/or Forwarder shall not be liable in any event for consequential or special damages or other indirection, however arising, whether or not Carrier and/or Forwarder had knowledge that such damages might be incurred, including, but not limited to loss of income, profits, interest, utility or loss of market.
• LIMITATION OF LIABILITY. Without prejudice to the provision on consequential damages, the liability of the Carrier and/or Forwarder for any loss or damages to the shipment, which terms shall include all documents or parcels to be delivered by the Carrier and/or Forwarder, under this contract, is limited to the lesser of,
• The amount of declared value.
• The amount of loss or damage to a document or parcel actually sustained or
• The actual value of the document or parcel whereof, without regard to each commercial utility or special value to the shipper. The actual value of a document (which terms shall include any item of no commercial value) which is transported hereunder shall be ascertained by reference to its cost preparation, replacement, reconstruction or reconstitution at the time and place of shipment, whichever is less. On the other hand, the actual value of a parcel (which terms shall include anything of commercial value) which is transported hereunder shall be ascertained by reference to its cost repair or replacement, resale at fair market value at the time and place of shipment, whichever is less. In no event shall such value exceed the original cost of the article paid by the shipper plus 10%. For package or cargo transported by water, Carrier and/or Forwarder shall not be liable for loss or damage from any cause or for any reason to an amount exceeding THREE HUNDRED PESOS (Php 300.00) Philippine Currency for any single package, unless the value and contents of such package or cargo are correctly declared on the face hereof at the time of shipment, and freight is fully paid in accordance with the actual measurement or chargeable weight of the package or cargo shipped or in accordance with the stipulations between the parties in another separate agreement relevant to the shipment. For package or cargo transported by air, the Carrier and/or Forwarder shall not be liable for loss or damage for any cause or for any reason to an amount exceeding TWO HUNDRED PESOS (PHP 200.00) Philippine Currency for any single package, unless the value and contents of such cargo or package are correctly declared on the face hereof at the time of shipment, and freight is fully paid in accordance with actual measurement, or chargeable weight of the cargo shipped, or in accordance with the stipulation between the parties and another separate agreement relevant to the shipment. Carrier and/or Forwarder and its employees and agents shall not be made liable at all for certain losses and damages, and if ever they are to be made liable, the amount of liability is strictly limited to the amount stated above. Owner/Shipper is, therefore, advised to purchase cover to ensure that his/her/its interests are fully protected in all events.
• CLAIMS. For package or cargo transported by land, any claim shall be presented by the owner/shipper in writing and shall be filed to the office of Carrier and/or Forwarder nearest the location where the goods were accepted, within thirty (30) days from the day of acceptance. No claim maybe made against Carrier and/or Forwarder outside of the said period. No claim for loss or damage will be entertained until all transportation charges, have been paid. The amount of any such claim may not be deducted from any transportation charges owned by the Carrier and/or Forwarder.
  
  

  For package or cargo transported by water, claims against Carrier and/or Forwarder shall be governed by the following procedure:
  1. if the package or cargo shows exterior signs of damage at the time of delivery to the consignee, any claim for partial loss, shortage or damage may be entertained and considered valid provided the consignee notes the said loss, shortage or damage on the Proof of Delivery or Carrier and/or Forwarder's Stub Copy at the time of delivery to the consignee or his agent. In the absence of such notation, no claims may be entertained. If the freight charge of the package or cargo showing signs of exterior damage at the time of delivery has been paid by the Shipper or is on the shipper's account, the shipper must be file a written claims within 5 days from the time the consignee receive the package or cargo.
  2. If the package or cargo does not show exterior signs of damage, a written claim within 24 hours from the time of delivery of the package or cargo must be made by the consignee if the freight charged of the said package or cargo is to be collected from or charged to consignee; If the freight charged was paid by or is on shipper's account a written claim must be filed by the shipper within 5 days from the time that the consignee received the package or cargo.
  3. A written claim for non-delivery of a package or cargo must be presented to the Carrier and/or Forwarder within thirty days from the date of transaction. Failure to file claims, or to institute judicial proceeding shall constitute a waiver of the claim or right of action.
  
  
  For package or cargo transported by air, claims against Carrier and/or Forwarder shall governed by the following procedure:
  1. If the package or cargo shows exterior signs of damage at the time of delivery to the Consignee, any claim for partial loss, shortage or damage may be entertained and considered valid provided the consignee notes the said loss shortage or damage on the Proof of Delivery of Carrier and/or Forwarder's Stub copy at the time of delivery to the consignee or his agent. In the absence of such notation, no calms may be entertained. If the freight charge of the package or cargo showing signs of exterior damage at the time of delivery has been paid by the shipper or is on the shipper's account, the shipper must be a written claim within 5 days from the time that the consignee received the package or cargo; If the freight charge is to be collected from or charge to consignee, the consignee must file a claim within 5 days from his her receipt of the package or cargo.
  2. if the package or cargo does not show exterior signs of damage, a written claim within 24 hours from time of the delivery of the package or cargo must be made by the consignee. If the freight charge of the said package or cargo is to be collected from or charged to consignee; If the freight charged was paid by or is on shipper's account a written claim must be filed by the shipper within 5 days from the time that the consignee received that package or cargo.
  3. A written claim for non-delivery of package or cargo must be presented to the Carrier and/or Forwarder within 30 days from the date of transaction. Failure to file claims, or to institute judicial proceeding shall constitute a waiver of the claim or rights of action.
• LIEN ON GOODS SHIPPED. Carrier and/or Forwarder shall have a lien on all goods shipped for freight charges and/or advances of other charges of any kind arising out of transportation hereunder, and may refuse to surrender possession of the goods until such charges are paid.
• PROTECTION SEGREGATION AND SECURITY OF DATA UNDERTAKING. CARRIER AND/OR FORWARDER, as data user shall agree and warrant that it shall comply with all the requirements imposed in accordance with the Data Privacy Act of 2012, for the holding, storing of processing of any and all information which is ‘personal information’ or ‘personal data’. There shall likewise be segregation of data by the CARRIER AND/OR FORWARDER as to data of the OWNER/SHIPPER as well as those pertaining to data of other owners/shippers of the CARRIER AND/OR FORWARDER. CARRIER AND/OR FORWARDER shall:
• Use the Personal Data only as reasonably required in connection with the performance of the Services and in accordance with the directions provided by owner/shipper, and shall not keep the Personal Data longer than necessary for processing;
  1. Implement and maintain all reasonable technical and organizational security measures to prevent unauthorized or accidental access, processing, interference, modification, erasure, loss, exposure or use of any Personal Data, and to ensure that only CARRIER AND/OR FORWARDER personnel/s who reasonably require access to the Personal Data are provided with such access;
  2. Provide owner/shipper with written notice upon knowledge of any breach of its data protection obligations under this Agreement, any unauthorized use or disclosure of, or complaint made by a third part in relation to, any Personal Data handled in connection with this Agreement or of any enforcement proceeding against it under the Data Privacy Act;
  3. Comply with its Privacy Policy, procedures and processes with respect to Personal Data from time to time;
  4. Provide Owner/Shipper with written notice as soon as reasonably possible when it becomes aware that the use or disclosure of the Personal Data is required or authorized by under law;
  5. Not disclose personal data to any third parties other than its employees to whom the disclosure Is imperative for the provision of the Services provided it is made subject to obligations of confidentiality no less onerous than those imposed upon CARRIER AND/OR FORWARDER, or to any regulator provided CARRIER AND/OR FORWARDER will notify Owner/Shipper of any such disclosure immediately after it becomes aware of that requirement unless Owner/Shipper requires in writing otherwise;
  6. In case it shall engage another Carrier and/or Forwarder, the CARRIER AND/OR FORWARDER shall ensure that the same obligations for data protection under the contract or legal act are implemented, taking into account the nature of the processing;
  7. Make available to Owner/Shipper all information necessary to demonstrate compliance with the obligations laid down in the Act, and allow for and contribute to audits, including inspections, conducted by the personal information controller or another auditor mandated by the latter.

CARRIER AND/OR FORWARDER must also:
• not disclose any Personal Data to overseas recipients without the prior written consent of Owner/Shipper
• comply with all applicable legal and regulatory requirements for disclosing the Personal Data to overseas recipients; and
• take all reasonable steps to ensure that overseas recipients of the disclosed Personal Data are made aware of any applicable privacy and Data Privacy Act and regulatory requirements.
  1. Upon termination or expiration of this Agreement subject to any legal or auditing requirements to retain the Personal Data, CARRIER AND/OR FORWARDER must promptly return to Owner/Shipper or, if requested by Owner Shipper, destroy all copies of the Personal Data, in which case any right to use, copy or disclose that Personal Data ceases.
  2. CARRIER AND/OR FORWARDER will indemnify and keep indemnified Owner/Shipper for any cost, loss, expense, liability, compensation, claim, fine or penalty suffered or incurred by Owner/Shipper as a result of CARRIER AND/OR FORWARDER breaching its obligations except to the extent that such abilities have been caused or contributed to by Owner/Shipper.
• VENUE OF ACTIONS. Any court action arising from this transaction will be subjected to the jurisdiction of the courts of Pasay City or Makati City.
• APPLICABILITY. Terms and conditions shall apply to and inure to the benefit of Carrier and/or Forwarder and its authorized agents and affiliated companies and their officers, directors and employees.
• SEVERABILITY. If any part of these terms is not enforceable, this shall not affect the enforceability ofany other part.